Refund policy

Defective, Damaged or Incorrect Items
We take great care to ensure the quality of our products. However, if your item arrives defective or damaged, or if you receive an item different from what you ordered, please contact us within 7 days of delivery.
After confirming the condition of the item, we will arrange an appropriate return, exchange, or other resolution.
In such cases, VIRES will cover any shipping costs associated with the return or exchange.

Returns or Exchanges Due to Customer Preference
We do not accept returns or exchanges for reasons of customer preference when the product is not defective or damaged.
Returns and exchanges will also not be accepted in the following cases:

・The item differs from your expectations or personal impression.
・You ordered the wrong size or color.
・You ordered the wrong item or quantity.
・The item has been used.
・The item has been damaged, stained, or soiled while in your possession.
Please review all product details carefully before placing your order.

Order Cancellations
Once an order has been confirmed, we are unable to accept cancellations or changes to the order for reasons of customer preference.
Please review your order carefully before completing your purchase.

Return & Exchange Inquiries
If you wish to request a return or exchange, please contact us in advance through our contact form or by email.
Items returned without prior notice may not be accepted for return or exchange.