Seller
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Suzuno Miyagi |
Address
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〒550-0003
1-11-7 Kyomachibori
Osaka, Japan
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Email Address
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info@vires.jp |
Product Prices
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Prices are as displayed on each product page.
All displayed prices include applicable tax.
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Additional Fees
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・Domestic Shipping：
A flat shipping fee of JPY 1,800 (tax included) applies to orders shipped within Japan.
Free shipping is available for domestic orders totaling JPY 28,000 (tax included) or more per order.
International Shipping：
Currently, international shipping is available to the United States.
A flat shipping fee of JPY 8,500 (tax included) applies to orders shipped to the United States.
International orders are not eligible for free shipping, even when the order total is JPY 28,000 or more.
Applicable shipping fees will also be displayed during the checkout process.
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Payment Methods
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The following payment methods are available:
・Credit cards, including Shop Pay
・PayPal
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| Timing of Payment |
Payment is processed when your order is placed.
The date on which your credit card is charged or payment is withdrawn will depend on the billing cycle and payment schedule of your card issuer.
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| Delivery Time |
Regularly Available Items
Orders will be dispatched within 7 business days after confirmation.
Pre-Order Items
Pre-order items will be dispatched according to the estimated shipping schedule stated on each product page.
International Shipping
International orders will be dispatched within 7 business days after confirmation.
Once dispatched, delivery generally takes approximately 7–21 days.
Delivery times may vary depending on the destination, customs clearance procedures, local delivery conditions, carrier circumstances, and other factors.
Please note:
・Business days exclude Saturdays, Sundays, Japanese public holidays, year-end/New Year holidays, and other non-business days.
・Dispatch or delivery may be delayed due to weather conditions, transportation disruptions, customs procedures, carrier circumstances, or other unforeseen events.
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| Returns & Exchanges |
Defective, Damaged or Incorrect Items
We take great care to ensure the quality of our products. However, if your item arrives defective or damaged, or if you receive an item different from what you ordered, please contact us within 7 days of delivery.
After confirming the condition of the item, we will arrange an appropriate return, exchange, or other resolution.
In such cases, VIRES will cover any shipping costs associated with the return or exchange.
Returns or Exchanges Due to Customer Preference
We do not accept returns or exchanges for reasons of customer preference when the product is not defective or damaged.
Returns and exchanges will also not be accepted in the following cases:
・The item differs from your expectations or personal impression.
・You ordered the wrong size or color.
・You ordered the wrong item or quantity.
・The item has been used.
・The item has been damaged, stained, or soiled while in your possession.
Please review all product details carefully before placing your order.
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| Order Cancellations |
Once an order has been confirmed, we are unable to accept cancellations or changes to the order for reasons of customer preference.
Please review your order carefully before completing your purchase.
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| Return & Exchange Inquiries |
If you wish to request a return or exchange, please contact us in advance through our contact form or by email.
Items returned without prior notice may not be accepted for return or exchange.
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